Last updated: 08/09/2026
Welcome to YatraKraft. These Terms of Service (“Terms”) govern your access to and use of yatrakraft.com and any bookings, enquiries, or services you obtain from YatraKraft (“YatraKraft,” “we,” “us,” or “our”), whether made through our website, WhatsApp, Instagram, phone, or email.
By using our website or booking a trip with us, you agree to these Terms. If you do not agree, please do not use our website or services.
1. About Our Services
YatraKraft arranges customized tour packages, domestic travel itineraries, hotel/resort bookings, transportation, sightseeing, and related travel services, with a focus on Kerala and Tamil Nadu, including Munnar. We act as a facilitator/agent connecting you with hotels, transport providers, guides, and other third-party suppliers (“Travel Partners”) to deliver your trip.
2. Enquiries, Quotes, and Bookings
- Prices, itineraries, and availability shared via our website, WhatsApp, Instagram, or email are indicative until confirmed in writing and are subject to change until a booking is confirmed with payment.
- A booking is confirmed only once we receive the required deposit or payment and issue a booking confirmation.
- You are responsible for providing accurate traveller details (names as per ID, ages, contact information, and any special requirements) at the time of booking. YatraKraft is not liable for issues arising from inaccurate information you provide.
- Some services (e.g., specific hotels, permits, or peak-season travel) may require full payment in advance.
3. Pricing and Payment
- All prices are quoted in Indian Rupees (₹) unless stated otherwise and are subject to change due to factors such as fuel costs, hotel tariffs, government taxes, or exchange rates, until your booking is confirmed.
- Online payments are processed through our third-party payment gateway. YatraKraft does not store your full card, UPI, or net-banking credentials.
- Applicable taxes (such as GST) will be added to the final invoice as required by law.
4. Cancellation and Refund Policy
We understand travel plans can change. Unless a specific package states otherwise, the following applies to cancellations initiated by you:
| Cancellation timing (before travel date) | Refund |
|---|---|
| 15+ days before travel | 75% of the amount paid (25% cancellation charge) |
| 7–14 days before travel | 50% of the amount paid |
| 3–6 days before travel | 25% of the amount paid |
| Less than 72 hours before travel, or no-show | No refund |
- Booking deposits/advances may be non-refundable where a Travel Partner (hotel, resort, transport operator) itself applies a non-refundable or restrictive cancellation policy — this will be communicated to you at the time of booking wherever applicable.
- If YatraKraft or a Travel Partner cancels a confirmed booking (other than for reasons under Section 7 – Force Majeure), you will receive a full refund or the option to reschedule.
- Refunds, where applicable, will be processed to the original payment method within a reasonable timeframe, typically 7–14 business days.
- Date changes/rescheduling requests will be accommodated where possible, subject to availability and any charges levied by our Travel Partners.
5. Your Responsibilities as a Traveller
You agree to:
- Carry valid government-issued photo identification and any permits required for your itinerary
- Arrive on time for scheduled pickups, check-ins, and activities
- Behave respectfully towards guides, drivers, hotel staff, fellow travellers, and local communities
- Comply with the rules of hotels, transport providers, national parks, and other venues included in your itinerary
- Ensure you (and anyone travelling with you) are medically fit for the activities included in your package; please inform us in advance of any medical conditions, mobility needs, or dietary restrictions
YatraKraft reserves the right to deny or discontinue services to any traveller whose conduct endangers themselves, other travellers, or our staff/partners, without a refund for the discontinued portion.
6. Limitation of Liability
- YatraKraft acts as an intermediary between you and independent Travel Partners (hotels, transport operators, local guides, activity providers, etc.). While we select partners carefully, we are not liable for the acts, omissions, negligence, or service quality of these independent third parties, except where required by applicable law.
- We are not responsible for delays, losses, injury, illness, or additional costs caused by circumstances beyond our reasonable control (see Section 7), or by your own actions or omissions.
- To the maximum extent permitted by law, YatraKraft’s total liability for any claim arising from your booking is limited to the amount you paid to YatraKraft for that specific booking.
- Travel insurance is recommended for all trips and is your responsibility to arrange unless explicitly included in your package.
7. Force Majeure
YatraKraft is not liable for any failure or delay in providing services due to events beyond our reasonable control, including but not limited to natural disasters, extreme weather, strikes, road blockages or local transport disruptions (including situations affecting local taxi/transport access in destinations such as Munnar), government restrictions, political unrest, pandemics, or acts of God. In such cases, we will work with you in good faith on rescheduling or partial refunds where recoverable from our Travel Partners.
8. Communication via WhatsApp, Instagram, and Other Channels
If you choose to enquire about or confirm bookings via WhatsApp, Instagram, or similar platforms, you acknowledge that these are third-party platforms governed by their own terms and privacy policies, and that message delivery/security on those platforms is outside YatraKraft’s control. For your protection, we recommend confirming payment details and official booking confirmations only through verified YatraKraft channels.
9. Intellectual Property
All content on yatrakraft.com — including text, images, logos, itineraries, and design — is the property of YatraKraft or its licensors and may not be copied, reproduced, or used commercially without our prior written consent.
10. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms or your booking with YatraKraft shall be subject to the exclusive jurisdiction of the courts having jurisdiction over Idukki district, Kerala (Munnar).
12. Contact Us
For questions about these Terms, or about an existing booking, please contact us at:
YatraKraft Email: info@yatrakraft.com | Phone: +91 83049 33066 | Address: Munnar – 685612, Idukki, Kerala, INDIA